FAQs - Frequently Asked Questions
Our number one priority is to provide exceptional service and products at accessible prices. We're a small operation, not a huge corporate entity, so you can count on us to communicate with you in a timely manner, work with you on creating a personalized product to suit your needs and not skimp on dedicating time to your order.
Granted, there are many, many vendors who offer personalized stationery, but we strive to provide the best customer service to ensure that the time spent planning your event is at least a little less stressful knowing that your stationery needs are completely and competently taken care of.
We delight in our clients' creativity, and are happy to customize any of our ready-made designs, or create a brand new, completely custom one just for you! When thinking about your event, whether it's your wedding or a birthday party or a baby shower, you want your guests' first impression of your event to be perfect and in line with what you envision for the day. Custom designs are welcome, and they don't cost a penny more than our ready-made invitation designs, so let us help you create something unique, beautiful and you. With one-on-one service, your invitations are sure to be exactly as you imagined!
We specialize in flat printed invitations on heavyweight, high-quality card stock. At this time, we do not offer letterpress or embossed printing. Generally our designs are not embellished with ribbons or raffia, but nothing is out of the question. If you are looking for something unique, like Swarovski crystal accents, please feel free to contact us with your needs and we'll see what we can do!
Samples are complimentary, as we understand that the process of choosing invitations is very important. The invitations are your guests' first impression of your event and you want them to be just right. As colors may vary from computer monitor to monitor and written descriptions just don't hold up to actually feeling the weight and finish of the paper, we are happy to offer samples at no charge to our clients. Just contact us with which invitation you'd like to see.
Please note, the free samples of the invitations are from our in-house stock, so the sample you receive may not be printed in your desired ink color or with the wording you would like. We can provide custom-printed samples for a fee of $5.00 per request.
We accept credit card payments (MasterCard, Visa, American Express and Discover), PayPal, money orders and personal/bank checks, but we require checks to clear with our bank before allowing orders to go to print. If you are interested in a custom invitation design, we will accept a 50% deposit to get started on your project.
We are a PayPal verified business.
We do not inflate shipping prices and will only charge you what we pay for postage and insurance. At checkout, the shipping costs are estimates and may be adjusted to reflect the actual charges (often the actual cost is less than what you are quoted). Every package is insured. Generally we use the US Postal Service's Priority Mail service which offers 2-3 day delivery within the USA. Their "Flat Rate" boxes will be used whenever possible to save you money on shipping costs. We will ship through UPS, FedEx or other shipping companies on the customer's request.
After your design has been chosen and ordered, you will receive an electronic proof within 48 hours. You are free to make as many changes as necessary to make sure your stationery is just the way you want it. Once a proof is approved by you, the order goes to print. Printing generally takes 3-5 business days, depending on how many items are ordered.
Yes, though additional charges may apply. Please contact us with your details.
Yes! We'd be happy to ship wherever you wish, just note that shipping costs will depend on the destination and how quickly you want your items to get there. Any international orders will be shipped by default via USPS Priority Mail International, with an estimated delivery of 6-10 business days. The "Flat Rate" boxes will be used whenever possible to save you money on shipping costs. Please note that we are not responsible for any customs fees or import duties.
Due to the customized nature of our products, we are unable to offer returns and/or refunds on completed orders. You may cancel your order before it goes to print, but after the order has gone to print, the order cannot be canceled. You are welcome to make as many changes as necessary before giving final approval and having the order go to print, just be sure to proofread carefully! Once you have given your approval on the final proof, we are not responsible for any typos or design errors. We cannot be held responsible for the costs of reprinting or shipping due to errors that were approved by you.
The invitations and announcements are by default printed on 110lb white card stock, but there are other options available. The smooth heavyweight, 110lb card stock is available in white, natural white and cream/ivory, while other colors (including shimmers!) are available in a lighter 80lb card stock. Here are swatches of the standard card stock options:
The standard colors are FSC (Forest Stewardship Council) Certified, Carbon Neutral and Green-e Certified (Made with 100% Certified Renewable Energy). We also offer a recycled option - a 100lb white or natural white card stock with 100% post consumer recycled fibers, made with sustainable raw materials and without the use of chlorine chemistry. It can be used in place of the default card stock with no additional cost.
If you would like to use a paper other than the default one listed, just make sure to let us know when you check out in the "special shipping instructions or comments" area or you may contact us and let us know!
When going over your guest list, think about the numbers in terms of couples, families and individuals. Add a handful extra to your number as last minute guests always seem to pop up, and you may want an invitation as a keepsake of your event.
Orders shipped to California will be subject to an 8% sales tax.
Yes! Though they are not available for purchase through our shopping cart, you may contact us and request a gift certificate in any amount. We can either create a digital gift certificate, which is emailed to the gift recipient, or we can create a paper gift certificate which is mailed to the gift recipient.
Of course! Any of the existing designs can be changed - a custom color can be used and the wording can be altered to suit your event. The designs can be customized to reflect your vision, or an entirely new, custom design can be created. The invitation is your guests' first impression of your event, so it should be special.
There are several type styles to choose from, from contemporary sans-serif fonts to classic Roman style lettering. Here are the links to the pdf files showing the different fonts: Type Styles and Script Type Styles. If you require a different one not found here, please let us know and we can work with you to find the perfect one!
Absolutely! We can design and print almost any stationery accessory for you - from event accessories like place cards, table cards, reception cards and thank you notes to business or personal stationery, business cards, flyers, announcements and more. More items will be added to the site soon, but if you have a custom request, please don't hesitate to contact us!
We also make 1" button magnets and pins, perfect for favors or just for fun!
We have not used a contract with our clients so far, as our process is pretty simple and straightforward. If you would feel more comfortable with a contract, we can provide one. References are available for potential clients upon request - please see our testimonials page for some kind words from past clients.